Business etiquette

Extract from Smart Company 3/01/12

  • I will not be late for meetings.
  • If being late in unavoidable, I will make a short, genuine apology and get on with it. I will not make long-winded excuses.
  • I will use my iPhone, Blackberry and/or iPad in a considerate manner.
  • I will not tweet and talk simultaneously.
  • I am capable of turning off electronic devices or at least switching them to silent mode.
  • I will respond to emails in a timely, courteous way.
  • I will resist the urge to use emoticons.
  • I will RSVP.
  • I will introduce people in social situations.
  • I will pay attention to a person’s name when I am being introduced and make an effort to memorise it.
  • I will not guess how many months pregnant women are.
  • I will not make assumptions about someone’s sexuality or ethnicity.
  • I will not act in an overly familiar way with new acquaintances, new clients and potential new investors – and will avoid discussing sex, politics, religion.
  • I am capable of listening to a presentation/keynote address without looking at my iPhone, iPad or Blackberry.
  • I will eat, sneeze, entertain clients and behave in a culturally sensitive and professional manner at all times.

How do you rate against these points?

Go Figure – 29th Sept 2009

Michelle Hamer ‘Go Figure’ workshop is essential for small business operators.  She’s savvy, and she tells it like it is.  It really made me look at my business and taught me how to implement strategies for what I want to be – A big business making lots of $.
Outcomes: I’ll be able to look at our profit and loss statements, break even and understand what is really going on in our business.
Dione I

The course has been great and I have gained fantastic knowledge which will assist me in my business.
Outcomes: Becoming disciplined in setting up strategies and analyzing figures.
Gloria B

I have become more aware of my business profit and loss, exit planning, and looking at my business from above, looking in and deciding on what I am doing – more awareness.  It was extremely fin and challenging.  I’m so glad I came!
Outcomes: Much more awareness of my business, it was very informative
Cathy L

You can never stop learning skills to increase your business growth.  “Go Figure” must keep on circulating through small business on the Sunshine Coast.
Outcomes: To analyse figures
Robbie M

It’s a lot of information to take in but its very well structured and broken up into bite-size chunks.  I’m at a crucial point of developing my skills (as an artist) into an accountable business and many of these skills were absent from my skill set.  While they’re still new to me, I hope I can get more support to keep learning.  Thanks!
Outcomes: I know that I need (and how to do) balance sheet, profit and loss and some of the figures.
Nicole M

A far better understanding of where my business is currently and the possible avenues to utilize to improve efficiently and financial position.  I was thoroughly impressed with the course and extremely glad that I attended.
Dane C

Go Figure – 23rd July, 2009

WOW!  I almost didn’t sign up for this workshop.  But this has turned out to be the best investment of my time in many years.  I’m signing up for all the others.  The special guest appearance of Ken Waddington (lawyer) alone was worth the price of admission.  No small business owner can afford to miss this workshop.
Outcomes: Learn ways to benchmark my business performance; find out ‘how we’re doing’
Randy L

Great course; Outcomes: taken a fundamental look at how to analyse financial statements.
Evan R.

Go Figure – 15th July, 2009

Fantastic information; great networking; yummy food
Outcomes: Many, accountability, looking at figures and understanding what they mean
Liz C

The financials can be my new friend!  Thanks to Michelle I’m losing forward to get back to the business and start analysing these figures to really understand where we are at.
Outcomes: The fear of the financials has been overcome
Steven C

Many programs/seminars have a heavy bias toward increasing business volumes as the ultimate means to success.  Go Figure focuses on better harvesting techniques of your existing throughout & reminds us why we went into business in the first place.
Outcomes: Importance & regular review of the details in the financial statements to facilitate better planning and policy development.
Tex P

Income: You + Business + Savings + 30 days (LOVE IT); it sums up everything for me besides the current assets/current liabilities ratios
Outcomes: Assistance for our small business & maximise our growth potential
Emma S

Very applicable, motivating and empowering 
Outcomes: Great direction and empowerment
Duncan J

Outcomes: Learnt ratios but would have like more time on how to read business figures.  Learnt to utilise professionals and not reply on myself for everything.
Lee T

I really enjoyed the day – the session was informative, succinct and relevant.  There was a great mix of people & it was a pleasure to participate in the discussion.
Outcomes: A succinct guide to planning and measuring a business
Karen D

As a very new home based business this course has been of great values to understanding the cash flow and break even analysis, thanks Michelle.
Outcomes: Understanding entities, profit and loss statements, break even analysis
Marie L

I would thoroughly recommend this workshop to anyone establishing or working in a small business.  The lessons to learn will provide such valuable insight into crucial areas in business that we need to address & consistently work on to ensure business profitability.
Outcomes: More knowledge about financial statements & the necessity to take control and really keep my finger on the pulse; the need to consult with a lawyer to address the business structure, to find a new accountant and change banks. 
Jenny S

I attended this program and learnt some valuable tools to analyse my business on a regular basis.  Very informative day – met some interesting people.
Outcomes: Awareness of adopting a business mentality; focus on cash flow
Rachelle J

I knew almost nothing when I came.  You have given me the tools to get started again.  Thank you.
Marilyn N

Go Figure – 15, 22 & 29th May, 2009

At this point I was overloaded, I need to do this again so it will sink in.  This course is valuable & Michelle was excellent.
Outcomes – How to put things into practice and know where my business is going
Josephine C

The knowledge I have gained during this workshop has given me a peace of mind I have needed.  I have always wanted to feel confidence in each aspect of building my business, and finally, I do.  Overall Satisfaction – Brilliant!
Outcomes: Confidence in the financial field. Think I’ve finally realised that blockage!
Karen M

Top marks – I was so impressed with Michelle Hamer’s methodology and delivery.  A nominal amount of $’s investment for an essential tool in business.  I would thoroughly recommend this to prospective new business owners as well as long standing businesses.  This course is invaluable.
Outcomes: A better understanding on how to read financial statements.  I was amazed!
Helen D

Should be compulsory for everyone starting a new business.  Gave me a greater knowledge of how a business works and how to go about checking figures.
Outcomes: Much better understanding of financial reports.
Nola C

What a great “shake-up” Michelle Hamer speaks in a basic manner, in which all participants understood & participated.  Learning how to understand the financials and place greater credence on the information gained.
Outcomes: Reiterated what I need to do – having completed the course with Michelle before.
Merran D

The program enabled me to review aspects of my established business to be more profitable, organised and structured.  Michelle’s presentation was superb.
Outcomes: Positive understanding of ratios, and separation of personal and business expenses.
Karen N

As well as taking the fear out of finance, it has inspired me & given me the tools to take action in relation to my personal & business financial situation.  I now view my personal & business finances as both on challenge and an opportunity … one that I control, rather than it controlling me. 
Outcomes: Better understanding of how to plan and manage for financial security
Louisa H

Importance of knowing where I am at and constant reviewing of financials ; Up to me to take responsibility
Sue P

Really like the action plan & follow up by Michelle – it is a problem of mine.
Chelsea H